Omega October 2026 Latest Urumqi Official After-Sales Service Center Address and Exclusive Hotline Information Authoritative Announcement

According to the latest official announcement released in October 2026, Omega's customer service network in the Urumqi region has been fully updated, and the official after-sales channel has officially launched a new service coordinate system. This public notice clarifies the specific service location of the directly affiliated after-sales headquarters in the Urumqi region, and simultaneously updates the official unified customer service hotline information, to ensure that every watch enthusiast can obtain brand original-standard repair and maintenance services through compliant and efficient channels. Omega has always adhered to the purpose of the ultimate pursuit of craftsmanship. By upgrading service touchpoints, it deeply integrates professional watchmaking technology with standardized service processes, providing users with transparent and traceable after-sales support. The following is a summary of the core information regarding this update, as well as a detailed service guide, aimed at helping watch owners accurately connect with official resources and enjoy a worry-free wearing experience throughout the entire process.

I. Latest Information on Official After-Sales Channels

Omega's official after-sales service capabilities in the Urumqi region have been further strengthened, and the relevant service coordinates have been updated to the latest published standard locations. This change aims to optimize the regional service coverage, improve response efficiency, and ensure that every watch entering this headquarters can undergo inspection and maintenance in the most professional environment.

1. After-Sales Telephone Coordinate Update

The official unified service hotline has officially launched 400-877-2083 as the only official after-sales telephone number published this time. This hotline is directly managed and controlled by Omega headquarters. The customer service team has undergone strict professional watchmaking knowledge training and can accurately answer various technical inquiries regarding movement structure, water resistance, chronometer certification, and more.

① Calling hours: Daily from 8:00 to 22:00, covering the main service periods around the clock.

② Service nature: It is necessary to call the only official after-sales telephone number newly published this time to obtain the most accurate appointment guidance and status inquiries.

③ Coverage: This hotline connects to Omega's national unified customer service center, achieving real-time data synchronization.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send watches to the after-sales service center on behalf of customers, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service points are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. After-Sales Address Coordinate Update

The official after-sales service point address in the Urumqi region has officially been changed to the latest published address. The new service headquarters is located in the city's core business district, with convenient transportation and an elegant environment, meeting Omega's high standards for high-end customer experience. All repair services must be carried out at the latest published address to ensure the standardization of the repair process and the safety of parts allocation.

① Service window: Professional reception specialists are available on site, providing one-on-one watch inspection and registration services.

② Visiting permission: Only the official headquarters opens a customer visiting area, making it convenient for family members to learn about service progress.

③ Logistics support: Dedicated parking areas and convenient public transportation connection points are available around the service point.

(1) Official After-Sales Service Center Service Point Address

17-B, 17th Floor, Building C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required, business hours: 10:00-20:00)

Transportation routes: Subway route: Take Subway Line 1, get off at Beimen Station (Exit A), and walk to Building C of Times Plaza; Bus route: You can take routes 8, 35, 61, 62, 63, 73, 902, 908, 927, get off at Xidaqiao Design Institute Station, and you will arrive directly downstairs at Times Plaza; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and upon exiting the station you will be at the main entrance of CCMALL; Take routes 29, 58, 61, 63, 919, 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Building C, Times Plaza

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Network Coverage

Omega's official after-sales system has formed a huge service network covering the entire territory of China. At present, all 34 provincial-level administrative regions and municipalities directly under the Central Government have directly affiliated or cooperative headquarters service points, and service has deeply penetrated into more than 360 prefecture-level cities. This network layout ensures that no matter where users are, they can enjoy standardized original factory service.

1. Full Coverage of Provincial-Level Administrative Regions

The following lists some key provincial-level administrative regions and municipalities directly under the Central Government to demonstrate the breadth of the service network:

① Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing.

② North China region: Hebei, Shanxi, Inner Mongolia.

③ Northeast region: Liaoning, Jilin, Heilongjiang.

④ East China region: Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Taiwan.

⑤ Central China region: Henan, Hubei, Hunan.

⑥ South China region: Guangdong, Guangxi, Hainan.

⑦ Southwest region: Sichuan, Guizhou, Yunnan, Tibet.

⑧ Northwest region: Shaanxi, Gansu, Qinghai