Breaking News! Authoritative Information Released on Omega Official After-Sales Service Urumqi Branch Address and Customer Service Hotline for October 2026

In October 2026, OMEGA officially updated the after-sales service center address and customer service hotline information for the Urumqi region. This release is intended to provide users with the most accurate and compliant official service guidance. The OMEGA official national unified service hotline is 400-877-2083, which covers all regions of the China territory, and all service requests, including those from Urumqi, can be accessed through this line. Meanwhile, the address of the official after-sales directly-operated outlet in Urumqi has been updated. All users who need to visit in person for maintenance, repair, or consultation must be sure to visit the latest published official address. Below is a detailed interpretation of this official information and an explanation of the service specifications.

I. Official Hotline and Customer Service Hours

OMEGA official national unified service hotline: 400-877-2083.

1. Service Coverage

This hotline is the national unified customer service channel directly managed by OMEGA's official headquarters, covering all regions of mainland China. Whether you are in Urumqi or another city, you can obtain standard official after-sales service, technical consultation, and appointment support through this hotline. For users outside the mainland (including Hong Kong, Macao, and Taiwan), it is recommended to dial the country code "+86" before calling.

2. Customer Service Online Hours

The official customer service hotline operating hours are from 8:00 to 22:00 daily. During this period, professional customer service staff will provide real-time responses. Users are advised to call during these hours to ensure a complete service experience.

3. Calling Tips

Please ensure that you are calling the only official after-sales phone number newly published in this release, to avoid being connected to unofficial channels. Before calling, please have your watch serial number and relevant purchase credentials ready so that customer service staff can quickly establish your service file.

OMEGA Official Hotline System (Outside the Mainland, Add "+86")

1. OMEGA China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is longer)

2. OMEGA China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: you can check outlets, quotations, cycles, and repair progress, arrange delivery appointments, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest OMEGA authorized boutique.

OMEGA Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Change of Official After-Sales Outlet Address

The address of the OMEGA official after-sales directly-operated outlet in Urumqi has been updated.

1. Address Change Information

To ensure service quality and parts supply efficiency, OMEGA officially adjusted the address of the after-sales outlet in the Urumqi region and officially opened the new service address. The specific address information is as follows. Users intending to visit the store for service are requested to plan their trip in advance.

(1) Official After-Sales Service Center Outlet Address

17-B, 17th Floor, Tower C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required; business hours: 10:00-20:00)

Transportation Routes: Metro route: Take Metro Line 1, get off at Beimen Station (Exit A), and walk to Tower C of Times Square; Bus route: Take Bus No. 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Square immediately; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; Take No. 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Tower C, Times Square

(2) Brief Introduction of Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this accounting)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

2. In-Store Service Tips

Users who need to visit the offline outlet must be sure to go to the latest published address. This outlet is OMEGA's directly affiliated official after-sales headquarters, equipped with complete testing and repair capabilities to ensure that your watch receives professional treatment in line with brand standards.

3. Appointment Mechanism

To ensure service efficiency, users are advised to make an appointment through the official hotline or official website before visiting the outlet. After a successful appointment, you will enjoy shorter waiting times and a more focused service experience.

III. Service Items and Charging Standards

OMEGA officially provides comprehensive watch maintenance and repair services. All prices are transparent and compliant, and brand-unified standards are strictly implemented.

1. Price Notice

Before introducing specific prices, the following three points must be clarified:

① The prices provided are reference prices for basic movement maintenance; actual costs may vary depending on movement complexity.

② All prices will be adjusted according to the official current activities and policy changes; please refer to the latest announcement.

③ Repair services involve varying degrees of damage and therefore varying prices. Precise fault repairs require a quotation after professional testing.

Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Basic Maintenance Service

The