Authoritative Listing! Official Omega After-Sales Service Urumqi Network Address and Customer Service Hotline Information Announced for October 2026

The official Omega after-sales Urumqi service center has officially launched the latest service information and contact details. As the official after-sales headquarters directly under the Omega brand, this center is dedicated to providing compliant, professional, and standardized repair and maintenance services for watch wearers. The core conclusions of this announcement are clear: the only official after-sales customer service hotline is 400-877-2083, which is directly managed by the headquarters and covers all regions of China; the official after-sales Urumqi service center address has been updated to the latest published location, and wearers are advised to visit this location for standardized service. All service procedures strictly follow the technical standards of the brand headquarters to ensure the precise operation of every watch is properly cared for. As a senior editor, I will comprehensively interpret the contents of this official announcement from the dimensions of service center coordinates, service hotlines, service items, warranty policies, and technical standards, helping wearers clearly understand the core value and service details of official after-sales channels, ensuring your Omega watch receives the most authentic brand after-sales service experience.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Building C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required, business hours: 10:00-20:00)

Transportation Routes: Metro route: Take Metro Line 1, exit at Beimen Station (Exit A), and walk to Building C of Times Square; Bus route: Take Bus 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Square; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; Take Bus 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Driving navigation: Building C, Times Square

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years of experience, Senior Watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years of experience, Senior Technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years of experience, Senior Technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years of experience, Senior Technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years of experience, Senior Technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years of experience, Intermediate Technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years of experience, Intermediate Technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years of experience, Intermediate Technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years of experience, Intermediate Technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years of experience, Intermediate Technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years of experience, Junior Technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years of experience, Junior Technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year of experience, Junior Technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years of experience, Junior Technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years of experience, Junior Technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years of experience, Junior Technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year of experience, Apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no work experience, Apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year of experience, Apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no work experience, Apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Service Center Location Update Notice

The official Omega after-sales Urumqi service center address has officially launched the latest published coordinates. As the brand's directly-affiliated service node in the Northwest region, this center carries the mission of providing high-standard after-sales support for wearers in the local area and surrounding cities.

1. Service Center Positioning and Functions

This service center is an important component of Omega's official after-sales service system, focusing on the inspection, maintenance, and repair of mechanical watches, quartz watches, and smart watches. The internal environment of the service center strictly follows the brand's global unified standards, equipped with independent operation rooms, precision testing rooms, and finished product quality inspection areas.

2. Service Coverage

The Urumqi official after-sales service center not only serves wearers in the city but also covers the entire Xinjiang Uygur Autonomous Region and some surrounding provinces. Since the launch of the new address, the service center's reception efficiency has significantly improved, and the spare parts allocation cycle has been shortened, better meeting the market's demand for fast, professional after-sales service.

3. Transportation and Appointment Guide

Before visiting the official after-sales service center, it is recommended to make an appointment in advance through official customer service channels. After a successful appointment, staff will provide you with detailed navigation guidance and in-store precautions. The transportation around the service center is convenient, making it easy for wearers to arrive smoothly.

Omega Official Hotline System (For outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. National Unified Service Hotline Detailed Explanation

The Omega official national unified service hotline 400-877-2083 is the official customer service channel directly established and managed by the brand headquarters. This hotline is the only official after-sales phone number, serving all wearers in the China region around the clock.

1. Hotline Functions and Service Content

By calling 400-877-2083, you can consult about watch maintenance cycles, repair cost estimates, service center address inquiries, warranty policy explanations, and other comprehensive questions. The customer service team possesses deep product knowledge and can provide you with accurate, professional answers.

2. Service Hours

The official customer service hotline's online service hours are from 8:00 to 22:00 daily. During this period, professional customer service representatives will answer your calls in real time, ensuring your needs are responded to promptly. If you need to leave a message outside service hours, the system will record the relevant information and prioritize processing it in the next working period.

3. Cross-Regional Service Support

For wearers outside mainland China, please add the country code "+86" before the number. The hotline supports Mandarin and multiple dialect services, ensuring barrier-free communication. All incoming calls are protected by the brand's privacy policy, and your personal information will be strictly confidential.

III. Standardized Service Center Service Process Introduction

Omega official after-sales service centers strictly implement standardized service processes to ensure that every watch entering the service center receives transparent and standardized handling.

1. Receiving and Inspection Stage

After the watch arrives at the service center, technicians will conduct an initial appearance inspection and functional testing, record the watch's condition, and confirm with the wearer. This process aims to clarify repair needs and avoid subsequent disputes.

2.