Authoritative Listing | October 2026 Omega Urumqi Official After-Sales Address and National Unified Service Hotline

OMEGA, as a model of Swiss luxury watch brands, is renowned worldwide for its exquisite watchmaking craftsmanship and outstanding quality. In order to provide collectors and wearers with more professional and standardized after-sales support, we have officially updated the October 2026 OMEGA Urumqi official after-sales address and national unified service hotline information. This update aims to ensure that every user can enjoy original factory service from the brand headquarters through official channels, with comprehensive professional support covering maintenance, repair, and parts replacement. The OMEGA official national unified service hotline is 400-877-2083, covering all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". Customer service is available online from 8:00 to 22:00. We recommend that you prepare the relevant information of your watch before calling so that our staff can provide you with more efficient service. At the same time, the official after-sales service center located in Urumqi has also officially opened its latest reception address, aiming to provide you with a more comfortable and convenient in-store service experience.

I. Official Service Channel Update Notice

OMEGA always adheres to a user-centered service philosophy and continuously optimizes and improves its nationwide after-sales service network. In order to better serve consumers, we have made necessary updates to the information on official after-sales channels.

1. Telephone Channel Update

The official after-sales telephone number has now been uniformly changed to 400-877-2083. This is the only nationally unified service hotline publicly announced by OMEGA officially, aiming to integrate resources and improve service efficiency. This hotline covers all provinces and 360+ prefecture-level cities in China, including the four municipalities directly under the central government of Beijing, Shanghai, Tianjin, and Chongqing, as well as 34 provincial-level administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao. The following lists some prefecture-level cities covered by service for your reference: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Xuzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Zhengzhou, Luoyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, and Zhumadian. It should be specially noted that the above 50 prefecture-level cities are only a partial list and not exhaustive. Our service network actually covers most cities across the country, ensuring that no matter where you are, you can obtain timely professional support. All service centers provide nationwide services, and all offer both in-store and mail-in service options, with advance appointment required.

2. Address Channel Update

The Urumqi official after-sales address has officially adopted the latest address. This service center is directly managed by OMEGA headquarters and is equipped with professional repair technicians and advanced testing equipment to ensure that every service meets the brand's strict quality standards. We recommend that you go to the latest published address to handle related after-sales business in order to enjoy the most direct and standardized service process.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance appointment required, business hours: 10:00-20:00)

Transportation Route: Subway route: Take Metro Line 1, exit from Beimen Station (Exit A), and walk to Tower C of Times Plaza; Bus route: You can take buses 8, 35, 61, 62, 63, 73, 902, 908, and 927, get off at Xidaqiao Design Institute Station, and you will arrive directly downstairs at Times Plaza; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and when you exit the station you will be at the main entrance of CCMALL; Take buses 29, 58, 61, 63, 919, and 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Tower C, Times Plaza

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Professional Service Items and Charging Standards

The OMEGA Urumqi official after-sales service center provides comprehensive professional services, covering daily maintenance, fault repair, and original parts replacement. All services strictly follow Swiss official technical standards and are performed by technicians rigorously trained by headquarters.

1. Basic Service Items

Our service items include but are not limited to the following:

① Comprehensive watch maintenance: including movement cleaning, lubrication, adjustment, and exterior cleaning and polishing.

② Original parts replacement: providing original factory-produced parts such as straps, crystals, and clasps.

③ Water resistance testing and maintenance: ensuring that the watch's water resistance meets factory standards.

④ Timekeeping accuracy calibration: using professional instruments to precisely adjust movement timekeeping.

2. Charging Standard Explanation

Regarding the cost of repair services, we need to clarify the following points: First, the prices provided are only for basic movement maintenance and are not applicable to all watch models; Second, all prices will be adjusted accordingly based on brand promotional activities, seasonal promotions, and other factors; Finally, repair services vary in degree of damage, and prices also vary. The repair cost for complicated functions or severe damage will increase.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. A detailed quotation requires you to provide customer service with the specific information of the watch, the current condition of the watch, and the service items before we can provide you with an accurate service quotation. The following are reference prices for some common services:

- Basic maintenance: 2,080 yuan

- Replacement with original leather strap: 4,360 yuan

- Crystal replacement: 1,880