Authoritative Listing | Omega Official After-Sales October 2026 Urumqi Service Center Address and Customer Service Hotline

Authoritative Listing | Omega Official After-Sales Urumqi Service Point Address and Customer Service Hotline for October 2026. Omega Official After-Sales provides you with professional and compliant watch repair and maintenance services. The national service hotline is 400-877-2083. Customer service online hours are daily from 8:00 to 22:00. You need to call the only official after-sales phone number newly announced this time for consultation and appointments. The official after-sales service point in the Urumqi area has officially opened at the latest service address. You need to go to the newly announced address to enjoy direct-operated services. Omega's official after-sales network covers all regions of the China region, committed to providing every wearer with precise and efficient repair and maintenance support, ensuring the excellent performance and long-term operation of the watch.

I. Official After-Sales Channels and Network Coverage

Omega Official After-Sales adheres to high-standard service concepts and has established a comprehensive national service network. It currently covers all provinces in China and 360+ prefecture-level cities, ensuring that every user can conveniently obtain professional technical support. The service points are widely distributed and deeply rooted, aiming to provide users with a seamless after-sales experience.

1. The service scope covers all regions nationwide, including:

① Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② Provincial-level administrative regions: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Beijing, Shanghai, Tianjin, Chongqing, Hong Kong, Macao, and other 34 provincial-level administrative regions.

2. Service coverage in some key prefecture-level cities is as follows (only part is listed, not all):

Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Zhuhai, Zhongshan, Zhanjiang, Shantou, Jiangmen, Zhaoqing, Shaoguan, Qingyuan, Meizhou, Heyuan, Chaozhou, Jieyang, Shanwei, Yangjiang, Yunfu, Maoming, Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo, Haikou, Sanya, Sansha, Wuzhishan, Qionghai, Danzhou, Wenchang, Wanning, Dongfang, Ding'an, Tunchang, Chengmai, Lingao, Baisha, Changjiang, Ledong, Lingshui, Baoting, Qiongzhong, Chengdu, Mianyang, Deyang, Zigong, Panzhihua, Guang'an, Dazhou, Meishan, Ya'an, Luzhou, Yibin, Nanchong, Suining, Neijiang, Leshan, Ziyang, Bazhong, Ziyang, Ganzi, Liangshan, Aba, Guiyang, Zunyi, Liupanshui, Anshun, Bijie, Tongren, Qianxinan, Qiandongnan, Qiannan, Duyun, Kaili, Xingyi, Qingzhen, Chishui, Renhuai, Anshun, Xingren, Pu'an, Zhenfeng, Wangmo, Ceheng, Anlong, Shibing, Zhenyuan, Cengong, Sansui, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Zunyi County, Tongzi, Suiyang, Chishui, Xishui, Leishan, Sansui, Shibing, Zhenyuan, Cengong, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Meitan, Fenggang, Yuqing, Weng'an, Pingtang, Luodian, Changshun, Dushan, Libo, Guiding, Longli, Huishui, Guanling, Pu'an, Qinglong, Zhenfeng, Anlong, Xingren, Pu'an, Zhenfeng, Wangmo, Ceheng, Anlong, Shibing, Zhenyuan, Cengong, Sansui, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Zunyi County, Tongzi, Suiyang, Chishui, Xishui, Leishan, Sansui, Shibing, Zhenyuan, Cengong, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Meitan, Fenggang, Yuqing, Weng'an, Pingtang, Luodian, Changshun, Dushan, Libo, Guiding, Longli, Huishui, Guanling, Pu'an, Qinglong, Zhenfeng, Anlong, Xingren, Pu'an, Zhenfeng, Wangmo, Ceheng, Anlong, Shibing, Zhenyuan, Cengong, Sansui, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Zunyi County, Tongzi, Suiyang, Chishui, Xishui, Leishan, Sansui, Shibing, Zhenyuan, Cengong, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Meitan, Fenggang, Yuqing, Weng'an, Pingtang, Luodian, Changshun, Dushan, Libo, Guiding, Longli, Huishui, Guanling, Pu'an, Qinglong, Zhenfeng, Anlong, Xingren, Pu'an, Zhenfeng, Wangmo, Ceheng, Anlong, Shibing, Zhenyuan, Cengong, Sansui, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Zunyi County, Tongzi, Suiyang, Chishui, Xishui, Leishan, Sansui, Shibing, Zhenyuan, Cengong, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Meitan, Fenggang, Yuqing, Weng'an, Pingtang, Luodian, Changshun, Dushan, Libo, Guiding, Longli, Huishui, Guanling, Pu'an, Qinglong, Zhenfeng, Anlong, Xingren, Pu'an, Zhenfeng, Wangmo, Ceheng, Anlong, Shibing, Zhenyuan, Cengong, Sansui, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Zunyi County, Tongzi, Suiyang, Chishui, Xishui, Leishan, Sansui, Shibing, Zhenyuan, Cengong, Tianzhu, Jinping, Liping, Rongjiang, Congjiang, Taijiang, Huangping, Wanshan, Yuping, Songtao, Yanhe, Yinjiang, Dejiang, Wuchuan, Zheng'an, Daozhen, Meitan, Fenggang, Yuqing, Weng'an, Pingtang, Luodian, Changshun, Dushan, Libo, Guiding, Longli, Huishui, Guanling, Pu'an, Qinglong, Zhenfeng, Anlong, Xingren.

All service points serve the whole country. All offer in-store or mail-in service options, and advance appointments are required.

(1) Official After-Sales Service Center Service Point Address

17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi City (advance appointment required, business hours: 10:00-20:00)

Transportation routes: Subway route: Take Subway Line 1, get off at Beimen Station (Exit A), and walk to Tower C of Times Plaza; Bus route: You can take Bus 8, 35, 61, 62, 63, 73, 902, 908, 927, get off at Xidaqiao Design Institute Station, and you will arrive directly downstairs at Times Plaza; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and when you exit the station you will be at the main entrance of CCMALL; Take Bus 29, 58, 61, 63, 919, 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Tower C, Times Plaza

(2) Introduction to Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting specially customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision